FAQs
Answers to the questions we most frequently receive. Don’t see what you’re looking for? Contact us here.
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At Hello Community Health, we are committed to providing compassionate and inclusive mental healthcare services tailored to the diverse needs of our community. Our practice is rooted empowerment, inclusivity, advocacy for holistic well-being and community building. By choosing our services, you affirm your commitment to these principles and the unique approach of our practice.
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Empowered Care: Every individual who seeks care with us undergoes an initial psychiatric evaluation, where we strive to understand their unique needs and experiences. Our healthcare providers assess whether establishing a therapeutic relationship via tele-health is appropriate for you, encouraging you to actively participate in decisions about your health and wellness journey. If you face an emergency or are in imminent danger or crisis, please don't wait to find support. Hello Community Health is here to help you heal but we are not a 24/7 service. Please call 911 or visit the emergency room in event of an emergency. Or Call 988 to reach a 24-hour suicide and mental health crisis helpline.
Compassionate Clinical Services: Our outpatient services are delivered with compassion and understanding. We schedule appointments in advance using secure telecommunication software. We encourage patients to maintain regular follow-up appointments to ensure continuity of care and to address any evolving mental healthcare needs.
Holistic Approach to Medication: We adhere to federal regulations governing the prescription of controlled substances, prioritizing the safety of our patients.
Federal law has restrictions on the prescription of controlled substances via tele-health across states. This includes medications like Stimulants for ADHD, Benzodiazepenes for Panic disorder, Opioids for pain management, and opioid use disorder treatment and certain sleep medications.
Should the need arise, our healthcare providers may be able to collaborate with your primary care provider located in the state you live to facilitate access to all medications, ensuring comprehensive and holistic care.
Supportive Communication: Patients have the option to securely communicate with their healthcare provider through our online patient portal, fostering a supportive environment for open dialogue and collaboration. While we strive to respond promptly to messages, we emphasize that this platform is not intended for emergencies, encouraging patients to seek immediate assistance when necessary.
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All services are delivered virtually, by video visits through our online patient portal and in the privacy of your own home.
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Hello Community Health provides mental health evaluations, therapy and medication management. If you are considering medication or looking for a provider to manage your medication the first step is to request a Psychiatric Evaluation session.
During this evaluation, your provider will discuss your history, diagnoses that relate to your concerns and will review recommended treatment options. Treatment may include medication, therapy and lifestyle changes. If medication is the best fit for you, your provider will review information about how the medication works, risks and benefits, possible side effects, and typical time it may take to see an effect.
Review all services provided here
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Based on your concerns we offer expert approaches to the following types of therapy:
Short term cognitive behavioral therapy that helps address anxiety, depression and insomnia symptoms. This type of therapy is a structured, evidence-based approach that focuses on identifying and changing negative thought patterns and behaviors that contribute to symptoms and is typically 8-12 sessions.
Long term psychodynamic therapy which offers in-depth therapeutic talk sessions that explores subconscious thoughts and emotions, fostering self-awareness and facilitating profound personal growth and healing.
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obsessive thoughts and compulsive urges
we recommend seeking psychiatric care if any of theses symptoms have impacted your ability to care of yourself, social life, or work responsibilities
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We charge the following per session :
• Initial Psychiatric Evaluation (75 min): $475
• Therapy (50 min): $300
• Medication Management for established patients only (25 min): $225
We believe treatment should be affordable. Please inquire about our sliding scale and assistance with out of network insurance reimbursement to help make treatment affordable. More details on our financial policy.
Payment details are securely processed to ensure the confidentiality and privacy of your financial information. Please be aware that our practice policies may include charges for late cancellations or no-show appointments.
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We accept insurance in select states: Ohio and Connecticut.
For all other states: We do not accept or directly bill insurance companies but can provide documentation for you to seek out of network reimbursement through a superbill. please visit or financial and insurance policy for more details.
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Yes. Hello Community Health is committed to equitable access to mental health care.
If you need financial assistance and/or are unable to pay the above rates, please email to discuss our sliding scale and payment plans, you can also inquire further during your initial evaluation.
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Yes, you can use funds from your HSA (health savings account), FSA (flexible spending account), or HRA (health reimbursement arrangement) to pay for a psychiatric evaluation, therapy an medication management appointments. please contact the manager of your insurance directly to find out whether your plan covers the cost of treatment with Hello Community Health.
If you need more information on insurance reimbursement please review our financial and insurance policy on how to request a superbill for out of network reimbursement from your insurance.
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Hello Community Health will maintain the privacy of your health information while receiving care with the practice and even after you’ve completed your treatment with us. Protected health information will only be accessible to providers within the practice and supportive staff managing administrative responsibilities.
We will not share information with third parties outside the practice, except upon your request and in circumstances where you may harm yourself or others or in circumstances where there is concern for abuse of a child or elderly person. When necessary to your treatment limited information may be provided to pharmacies, laboratories and other providers of ancillary health care services.
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Hello Community Health selects telecommunication services tailored to protect patient information and we sign business associate agreements with the certain vendors to ensure your information is secure. In the unlikely event that a vendor experiences a security breach, we will make efforts to notify you.
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Yes, You may request a copy of medical records regarding your care. Please visit our policy & procedures on steps on how to request access to medical records.
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If you believe your privacy rights have been violated, you may file a complaint with Hello Community Health here, or file a written complaint with the Secretary of the Department of Health and Human Services. A complaint to the Secretary should be filed within 180 days of the occurrence of the complaint or violation.
If you file a complaint, we will not take any action against you or change our treatment of you in any way