Privacy policy

Hello Community Health is committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy outlines the types of information we collect, how we use it, with whom we share it, and the measures we take to safeguard it.

Information We Collect:

1. Personal Information

• Name

• Date of birth

• Contact information (address, phone number, email)

• Insurance information (if applicable)

2. Health Information

• Medical history

• Current and past diagnoses

• Treatment plans

• Medications

• Health records

3. Usage Information

• Appointment history

• Communication preferences

4. Payment Information

• Billing details

• Payment methods

We collect and use your information to:

1. Provide Services

• Schedule and manage appointments

• Develop and implement treatment plans

• Communicate with you about your care

2. Billing and Payments

• Process payments for services rendered

• Manage insurance claims

3. Improve Services

• Analyze website usage to enhance user experience

• Conduct patient satisfaction surveys

4. Legal Compliance

• Comply with applicable laws and regulations, including HIPAA

• Respond to legal requests and prevent harm

We may share your information with:

1. Healthcare Providers

• Collaborating doctors, nurses, and specialists involved in your care

2. Insurance Companies

• For processing claims and obtaining payment for services

3. Business Associates

• Third-party service providers who perform functions on our behalf, such as billing and IT support. These associates are required to protect your information and use it only for specified purposes.

4. Legal and Regulatory Authorities

• To comply with legal obligations, court orders, or to protect your safety or the safety of others

We employ reasonable security measures:

Purpose: protect your information from unauthorized access, disclosure, alteration, and destruction

1. Physical Safeguards

• Restricted access to health care records

2. Technical Safeguards

• Encryption of sensitive data

• Secure, password-protected systems

• Recurrent security audits and updates

3. Administrative Safeguards

• Strict access controls to information

You have the right to:

1. Access Your Information

• Request copies of your health records as highlighted in our policy.

2. Correct Your Information

• Request corrections to any inaccuracies

3. Restrict Use of Information

• Request limitations on how we use and share your information

4. File a Complaint

• Lodge complaints if you believe your privacy rights have been violated as noted in our policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes as required by law.

Effective Date: 5/1/2024

This Privacy Policy ensures that your personal and health information is handled with the utmost care and confidentiality.